LCI

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LCI Offered Services

LCI was founded on a primary business model of Information Technology support. This primary focus taught us to view services from the clients' point of view. Throughout our history LCI has developed many management techniques and teaming protocols to increase our level of service and our support value. It's our mission to provide the highest and best level of service for all our clients.

• 24x7 On-call System Support
• System Monitoring and Alerting Services
• Custom Application Development
• Network Configuration and Installation
• Migration Services
• Consolidation Services
• Pooled Resource Teamwork - process of handling our clients requests and issues efficiently and seamlessly
• IT Support Service
• Application Support (legacy, custom, and brand-name software)
• OS Support
• On-site IT Support

Special Projects
In addition to support coverage, LCI Support teams undertake "Special Projects" when they are not on a direct support role. The goal of "Special Projects" is to continuously increase the level of service by:

• Increasing our understanding of a client's environment and culture,
• Finding and implementing means of automating the support process to provide greater cost efficiency,
• Adding value by increasing the performance of applications and processes,
• Increasing first-call-resolution
• Offering services, as time permits, that are not covered under original contract, but that are related to LCI's core responsibility.

Support Automation
LCI's philosophy is to automate as much of the monitoring, alerting and resolution functions to improve the response time and increase the team's efficiency. This is an important reason why LCI is able to consistently meet cost containment objectives while increasing service levels.

STS (Student Technical Services)
STS was developed to give companies a third-party consultant option that was flexible, cost-effective and spoke to the demands that IT managers and busy IT professionals face daily.  Visit our STS website for more information.

LComm (Lawinger Communications)
LComm is a low voltage network business unit that helps companies and households with wiring and wireless communication needs.

Computer DOCS (Dependable On-time Computer Solutions)
Computer DOCS was developed to give local businesses and residents Dependable On-time Computer Solutions (DOCS) for their computers and networks without having to pay a hefty price. By opening our doors to their needs, we were able to quickly and easily fix their computers and keep their businesses and households running smooth.

Computer DOCS technicians fix hardware and software problems, help eliminate virus issues, provide general maintenance solutions, recommend pro-active maintenance ideas and answer questions on how to keep your computer running.