LCI Corporate Philosophy:

“Integrity is the cornerstone of Trust."

LCI Corporate Value Proposition:

“LCI helps businesses increase reliability and uptime of critical computing environments, while also reducing the overall cost of operations.”

LCI Offered Services:

• System Monitoring and Alerting Services



• Custom Application Development



• Network Configuration and Installation



• Migration Services



• Consolidation Services



• IT Support Service
  
  • Application Support (legacy, custom, and brand-name software)
  • OS Support
  • 24x7 On-call Systems Support
  • On-site IT Support

Historically our primary business has been SUPPORT. This primary focus helps in understanding our clients from "their" ground up. Over our history LCI has developed many management techniques and teaming protocols to increase our level of service and increase our support value. We believe our support teams provide the HIGHEST and BEST level of service because of many unique features, including:

	Pooled Resource LCI utilizes Pooled Resource staffing in its delivery of Support Services. This is the use of a dedicated team of IT experts who are rotated through a set of defined roles on a weekly basis. (These roles include: Primary "On-call", Secondary "On-call", and Operations Lead) In addition each member of the Pool team maintains a specific specialty focus; i.e. printing, or specific 3rd party applications. Pool members not assigned a support role during a given week are given "special support projects" to work on and are regularly available for consultation and support assistance should the need arise. The main goal of Pooled Resource is to: Reduced Support Cost; Share collective knowledge; Spread the work load to achieve a higher Level of Service; and Provide "Redundancy of Expertise" through out the support team.
	Special Projects In addition, to Support coverage, LCI Support teams undertake "Special Projects" when they are not on a direct support role. The goal of "Special Projects" is to continuously increase the level of service by: Increasing our understanding of a client's environment and culture, Finding and implementing means of automating the support process to provide greater cost efficiency, Adding value by increasing the performance of the MPE applications and processes, Increasing first-call-resolution, and Offering services, as time permits, that are not covered under original contract, but that are related to LCI's core responsibility.
	Low Staff Turn-Over Historically LCI has an extremely low level of staff turn over. We believe this is a critical element to consistently delivery high service and is imperative to meeting continued cost containment and reduction. LCI does this by carefully selecting team members and consistently working with staff to assure they are challenged and professionally satisfied. Because support is our primary business, we understand the characteristics that make for good team members. We only select new teams members that we have a previous working relationship with.
	Support Automation LCI's philosophy is to automate as much of the monitoring, alerting and resolution functions to improve the response time and increase the team's efficiency. This is an important reason why LCI is able to consistently meet cost containment objectives while increasing service levels.
	Team Job Share / Knowledge Share One of the inherent benefits of Pooled Resourcing is that it provides natural sharing of knowledge between team members. Members of the support pool rotate through the support roles on a regular consistent basis and gain a direct knowledge of our client's environment. In addition, each Monday, Team members meet in an open forum to discuss the previous week's issues and upcoming needs. This assures that the entire staff pool is current and knowledgeable about current and historical support issues. The ultimate benefit is Risk Aversion; if one support pool member should ever become unavailable for any reason, the rest of the pool is ready to step in without any loss in the level of service.