In the same way that organizations must look at their production application support, it’s also important to look at your network support costs. LCI provides network support on a wide variety of platforms – from UNIX, LINUX, HP-3000, mainframe boxes to Windows servers and clients.

24X7 monitoring with Sunburst™

In response to what we saw as a growing need at a client site, LCI engineers created Sunburst™ — a service that includes an intelligent net appliance — to proactively monitor clients’ IT systems. The response to this solution has been stellar.

For each client, we customize a Sunburst™ device and install it on the client’s network to monitor applications, devices and processes — whether on NT, UNIX, LUNIX or MPE/iX. Whenever an error occurs, an LCI support consultant is alerted so they can take appropriate actions.

Sunburst™  is a complete enterprise monitoring service that provides:  

  • Custom configuration

  • 24/7 monitoring

  • Real-time, end-to-end tracking of enterprise events

  • Immediate notification of enterprise problems (intelligent alert)

  • Notification of events that fall outside of the norm

  • Trending data on performance

Sunburst™  monitor/tracks:

  • End-to-end connectivity

  • Application availability

  • Application process health

  • Response times

  • Device status

  • Network performance

  • Spoolers

  • Disc utilization