NETWORK SUPPORT
In the same way that organizations must look at their production application support, it’s also important to look at your network support costs. LCI provides network support on a wide variety of platforms – from UNIX, LINUX, HP-3000, mainframe boxes to Windows servers and clients.
24X7 monitoring with Sunburst™
In response to what we saw as a growing need at a client site, LCI engineers created Sunburst™ — a service that includes an intelligent net appliance — to proactively monitor clients’ IT systems. The response to this solution has been stellar.
For each client, we customize a Sunburst™ device and install it on the client’s network to monitor applications, devices and processes — whether on NT, UNIX, LUNIX or MPE/iX. Whenever an error occurs, an LCI support consultant is alerted so they can take appropriate actions.
Sunburst™ is a complete enterprise monitoring service that provides:
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Custom configuration
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24/7 monitoring
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Real-time, end-to-end tracking of enterprise events
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Immediate notification of enterprise problems (intelligent alert)
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Notification of events that fall outside of the norm
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Trending data on performance
Sunburst™ monitor/tracks:
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End-to-end connectivity
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Application availability
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Application process health
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Response times
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Device status
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Network performance
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Spoolers
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Disc utilization