In the same way that organizations must look at their production application support, it’s also important to look at your network support costs. LCI provides network support on a wide variety of platforms – from UNIX, LINUX, HP-3000, mainframe boxes to Windows servers and clients.

24X7 monitoring with Sunburst™

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In response to what we saw as a growing need at a client site, LCI engineers created Sunburst™ — a service that includes an intelligent net appliance — to proactively monitor clients’ IT systems. The response to this solution has been stellar.

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For each client, we customize a Sunburst™ device and install it on the client’s network to monitor applications, devices and processes — whether on NT, UNIX, LUNIX or MPE/iX. Whenever an error occurs, an LCI support consultant is alerted so they can take appropriate actions.

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Sunburst™  is a complete enterprise monitoring service that provides:  

• Custom configuration

• 24/7 monitoring

• Real-time, end-to-end tracking of enterprise events

• Immediate notification of enterprise problems (intelligent alert)

• Notification of events that fall outside of the norm

• Trending data on performance

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Sunburst™  monitor/tracks:

• End-to-end connectivity

• Application availability

• Application process health

• Response times

• Device status

• Network performance

• Spoolers

• Disc utilization