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HP-UX MANAGED SERVICE 3M

3M Company Selects LCI to manage HP-UX environment.

THE CHALLENGE
THE APPROACH
  • Since LCI had successfully overseen other areas using a managed service model, 3M asked LCI for a proposal to manage the HP-UX environment as a managed service.

  • Key points of the proposal were:

  • LCI would work with and have periodic meetings with a 3M contact to get project assignments, discuss challenges, review issues, etc.

  • LCI would be tied into the 3M incident management system and would be contacted directly when assistance was needed.

  • 3M and LCI would meet periodically to review service metrics.

  • LCI is responsible for staffing the service.

  • 3M and LCI would work together on a knowledge transfer and transition plan.

  • There would be one monthly fee for the service.

3M Company was running a large number of disparate mission critical applications on multiple HP9000's and Itanium servers running different versions of the HP-UX operating system. The system management for these servers was being handled by 3M internal staff. When 3M leadership made the decision to migrate all applications to SAP running on the Linux operating system, 3M wanted to transition their system administrators to the Linux area. 

THE RESULTS

3M hired LCI to manage the HP-UX environment. This enabled 3M to transition their internal HP-UX administrators to the Linux area, where they could use their skills to contribute to building the infrastructure for 3M's future by working on the transition to the SAP environment.